Yes. Our team can move a donation to the correct fundraising page, credit an external or corporate gift to a page, correct a receipt or donor name, or process a refund. Send us the details below and we'll handle it.
What we can do
Move a donation to the correct page, race, or cause. If a donation landed on the wrong profile, wrong team member's page, or wrong race, we can move it to the correct one. This includes donations split across multiple races or team profiles by mistake.
Credit a corporate or external gift to your page. If you donated or received a donation outside the raceforimpact.com platform — for example through a corporate donation match, a donor-advised fund (DAF), or a tax-deductible donation via one of our partners, or a direct bank transfer — and it hasn't appeared automatically, we can add it to your fundraising total once we've verified it. Note: we're not able to advise on the tax deductibility of DAF donations — please check with your fund administrator.
Correct a receipt or donor name. This includes changing a donation from anonymous to a named donor (for example, a workplace or club that gave through an individual's account), or fixing a donor's "in honour of" note that didn't carry through to the fundraiser's record.
Refund a donation. If a donation was made by mistake, we can typically refund it, provided the donor contacts us within a reasonable time of the donation.
What we can't fix
HYROX ticket purchases and ticket registrations (including charity tickets) are managed directly by HYROX. We can move a donation between fundraising pages, but we can't transfer or modify a HYROX ticket — for example if a race registration itself is under the wrong name or event.
For ticket changes, contact HYROX directly: go to support.hyrox.com, select your country and event, then choose the topic that best matches your issue (or 'Charity Tickets' if none matches). This leads to a form where you can email the HYROX team directly — response times and answers from that form are determined entirely by the HYROX team, not Race for Impact.
What to send so we can action it in one pass
Sending all of this up front means we can usually resolve your request without needing to ask follow-up questions. Please include:
The link to the fundraising page the donation should be on (or currently is on, if you're not sure where it should go)
A screenshot, confirmation email, or receipt showing the donation
The donation amount
The donation date (and approximate time, if you have it)
The donor's name — required if you're asking us to add or correct a name on the record, or to link a corporate/external gift to a specific page
If you're asking us to move a donation, also tell us which page it should move to. If you're asking for a name correction, tell us the name that should appear.
Turnaround
We can typically make the change and respond within a few days of receiving your message.
Related
See also: How to make a tax-deductible donation and Donations and tracking.