If a donation you've made, or one someone has made in support of your race, isn't showing on your Race for Impact fundraising profile, the steps below will help depending on how the donation was made.
Donations made through an Instagram fundraiser are the exception: while Instagram fundraising is in beta, we credit them to your page by hand, so they can take up to 2 weeks to appear and you don't need to send us proof of payment or donor details. See Can I fundraise on Instagram?
Direct online donations
Donations made through a Race for Impact fundraising profile should appear on the profile page instantly. If a donation still hasn't appeared within a few minutes, contact our support team via chat or [email protected], with the following:
Proof of payment showing the date, amount, and currency of the donation (e.g. a bank statement or payment confirmation email)
The donor's name and email address
The payment method used (e.g. credit card, apple pay, paypal, etc.)
The name, email address or profile link of the racer whose profile the donation should appear on
We'll investigate and manually credit the donation to the correct profile. You can expect to hear from us within a few days.
Bank transfer donations
Bank transfers don't link to a fundraising profile automatically — they require our team to attribute them manually. Please contact us with the same details listed above: proof of payment showing the date, amount, and currency; the donor's name and email address; and the name or email of the racer being supported.
Employer match / workplace giving donations
Employer match donations won't appear on your fundraising profile automatically once your employer processes the match — they need to be manually added by our team. For full guidance on how employer matching works, how to submit a match request, and what to send us once it's confirmed, see our dedicated article: https://help.raceforimpact.com/en/articles/12827815-how-can-my-employer-match-my-donations-through-its-workplace-giving-platform
Whichever type of donation is missing, we typically process manual attributions within a few days of receiving your details.